Castle Archdale Holiday Park

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General Terms

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Please read through these Terms and Conditions carefully as together with your holiday booking confirmation, the information on our website and in our brochure, make up your holiday booking contract with us (Castle Archdale Caravan Park and Camping Site Ltd., registered company no. NI028002) and you are agreeing to the following:

Your holiday booking

General

When booking your holiday, you are agreeing that your holiday is for recreational and leisure purposes only and that you will abide by our park rules. This applies to you and all members of your party. If you don’t, it may result in you and your party being asked to leave the park and no refund will be due to you.

Prices

We will try to make sure that any prices shown on our website or given over the phone, in writing or in person are correct. Occasionally, an incorrect price may be given due to an error. When we become aware of such an error, we reserve the right to raise or lower the price of your holiday and if you do not wish to accept the correct price, we reserve the right to cancel your holiday booking. All holiday prices shown are inclusive of VAT at the prevailing rate.

Securing your holiday booking

We will request a deposit of 50% of reservation cost at the time of booking to secure your holiday. See our cancellation policy below for deposit terms and conditions.

For touring and tent pitches, full payment of the remaining balance is due 2 weeks before you arrive. For camping, glamping and luxury van reservations, full payment of the remaining balance is due 4 weeks before you arrive. If your arrival date is within this period, then full payment needs to be made when you book.

We accept credit or debit card payments only (except American Express) – sorry, no cheques or bank transfers. Holiday bookings can’t be held for payment on arrival.

If we don’t receive full payment within 48 hours of the balance due date, we reserve the right to cancel your holiday and no refund will be due to you.

It’s your responsibility to check that all the details shown on your holiday booking confirmation are correct. If there are any errors, please let the park know as soon as possible as we may not be able to make changes later.

The lead guest on the holiday booking is responsible for all payments and the behaviour of all members of the holiday party. The minimum age of a lead guest is 21.

Once you have booked and paid your deposit, we won’t change your holiday price regardless of any increase or decrease in the prevailing VAT rate.

If you arrive on the park with equipment different to what was originally booked, or more people in your party, we reserve the right to (a) restrict the units / people allowed to use the pitch, (b) allocate additional units / pitch(es) if available at the appropriate charge, or (c) cancel your holiday booking and no refund will be due to you.

Changing or cancelling your holiday booking.

 

If cancelled up to 30 days before date of arrival, a full refund will be provided. Cancellation will incur a £20 admin fee.

If cancelled or modified within 29 days of arrival 50% of the total reservation will be charged. Bookings are non–transferable.

In the event of bereavement or sickness, we will require documentation to confirm these instances. The refund due to you will be discretionary to be discussed directly with management.

Cancellation charges are calculated from the date we receive your verbal or written instructions. Please note only the lead guest can call to change or cancel the holiday booking.

Refunds will be issued back to the original payment card.

Your holiday booking can’t be transferred to another person.

Please note that we do not give refunds for any reason (includes adverse weather) once your holiday has started. It is your responsibility to ensure that your equipment is suitable and in good working order.

If we have to cancel your holiday booking

If we need to make any changes or cancel your holiday booking due to Force Majeure, we will try our best to let you know as soon as possible and if possible, we will offer the following options:

•             Change your holiday booking to a different arrival date

•             Change your grade of accommodation or touring pitch type

•             Cancel your holiday booking with a full refund

Force majeure is a situation beyond our control e.g. strikes, industrial action by third parties, riot, invasion, threat of terrorist attack, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, natural disaster or any other circumstance that is unavoidable. No compensation will be given if such an event occurs.

If we need to cancel your holiday booking any payments made will be refunded in full. We don’t accept responsibility for any incidental or consequential loss that may arise due to the cancellation of a holiday booking and our liability will only extend to payments already paid by you.

 

Holiday information

Check–in/check–out

The check–in time for touring and camping holidays is from 2pm.

For camping pods, glamping pods and luxury static caravan accommodation the check–in time is 4pm.

If you plan on arriving after office closing hours, please let the park know so we can arrange for a late check–in.

If you don’t check–in for your holiday on the booked arrival date without prior notice, we reserve the right to cancel your holiday booking after 1pm on the following day and no refund will be due to you.

The check–out time for touring and camping holidays is by noon.

For camping pods, glamping pods and luxury static caravan accommodation the check–out time is 11am.

If you check–out before your booked departure date no refund will be due to you.

Vehicles

The speed limit on the park is strictly 10mph.

All vehicles and other items of equipment brought on to the park must be maintained to the appropriate safety standards and you must have adequate insurance including third party cover.

Commercial and/or branded vehicles are not allowed on our parks.

Number plate recognition systems are installed on our park, so we ask that your number plates are clean and undamaged to ensure easy access in and out of our parks. Some non–standard plates may require a barrier remote, for which a £20.00 cash deposit will be required (this will be refunded on departure).

Touring and camping.

Our pitch sizes vary but in general the standard width of a pitch is 5 metres; please check at the time of booking.

Only one tourer or motorhome is allowed per pitch.

Touring pitches are clearly marked and a clear space of at least 3 metres must be left between pitches.

Tent pitches are allocated on a first come first served basis. Spaces cannot be reserved by management. We advise for multiple bookings to arrive together.

The use of awnings, pup tents and gazeboes must be agreed with the park prior to arrival.

The electricity supply on our electric pitches is a maximum of 10 Amps. You’ll need to use your own leads which must have standard campsite plugs and be RCD protected. Anything used on the electricity supply must not cause an overload.

Only gas or charcoal BBQs are allowed, and these must be raised at least 2ft above the ground – blocks are available for use with disposable barbeques, please enquire at reception.

Fires, firepits and fireworks are not allowed.

Guest restrictions

To achieve a friendly, family atmosphere for families and couples, we reserve the right to refuse or cancel holiday bookings, without refund, from (a) persons under the age of 21; (b) all–adult, single–sex groups including hen or stag parties; (c) solo travellers (if we feel the reason for your stay isn’t in line with our family focused values); or (d) anyone else who we think might spoil things for other guests.

You and members of your party who are 18 or over at check in may be required to provide photographic identification (valid driving licence or passport). Failure to provide identification may result in your holiday booking being cancelled and you being refused entry to the park or being asked to leave, and no refund will be due to you.

The total number of guests must not exceed the capacity of the accommodation grade or touring pitch booked.

We don’t knowingly allow any guest to use or visit our park who: (a) has an unspent criminal conviction; (b) has an entry on a criminal register (including the sex offenders’ register); (c) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (d) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (e) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don’t disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your holiday booking and we will ask you and the other members of your party to leave the park and no refund will be due to you.

Special requests

You may request a particular accommodation or touring pitch however, this can’t be guaranteed, and we reserve the right to re–locate the holiday booking if we need to without prior notice to you.

Accessibility

If you or a member of your party has a disability, restricted mobility, or access requirements, please contact the park direct before making a holiday booking. Our team can give you advice and information about our parks, holiday homes and facilities. We will do our best to meet your requirements, but this can’t always be guaranteed.

Special offers

Any discounts or special offers promoted by us are subject to promotional rate availability, apply to new holiday bookings only.

Holiday environment

Noise

Please respect the occupants of other units on the park, keeping the noise to a minimum especially after 11.00pm.

Children

Parents are responsible for the supervision of their children and all minors on the park and in the use of the park facilities. As the site is situated on the shores of Lough Erne children should be carefully supervised when in the vicinity of the lough.

Play areas must be vacated by 9pm or dusk (whichever is sooner). Bikes or scooters are not allowed after dark. We don’t allow motorised scooters, scateboards or hoverboards on our park.

Certain children’s activities and events (such as Easter and Halloween activities) require booking prior to arrival on site. Due to Covid–19 numbers may be restricted and booking is on a first come first serve basis. Numbers may need to be restricted in order to comply with Covid–19 guidance and ensure the health and safety of all holiday makers.

Dogs

Our parks are dog–friendly and will accept up to two well trained dogs per holiday booking. We do not permit dogs in our serviced accommodation. If you arrive on the park with a dog and have booked serviced accommodation, you will be asked to leave the park and no refund will be due to you.

We won’t permit dogs that are listed under the Dangerous Dogs Act which are: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa. We can sometimes take other types of pet – but this will be at the discretion of the park management team at the time of booking. If you have a dog that is noisy or behaving badly, we may ask you to take them away, so please keep your dog on a lead and make sure a responsible adult is looking after it.

We accept accredited guide dogs in all our serviced accommodation and in all areas of our parks This does mean we can’t absolutely guarantee that we have never had any dogs in our serviced accommodation.

Dogs must always be kept on leads (not exceeding 2m) and mustn’t be left unaccompanied. Please clean up after your dogs and use the dog waste bin provided. We ask that you carry a poop scoop and clear up any accidents immediately. Poop bins are located throughout the park. Dogs must not be left unattended in caravans or tents.

Bitches in season are not allowed. We reserve the right to ask you to leave if we feel your dog is a nuisance or a danger to anyone on site.

Behaviour

If you cause a disturbance which is a nuisance to others, including the prohibited use of generators, you may be asked to leave the park and no refund will be due to you.

Anyone staying on the park and using our facilities does so at their own risk. We accept no liability for the loss or damage to any property.

Visitors

If you wish to have visitors while you are here please ask them to report to reception on arrival. Visitor vehicles are not allowed into the main touring and camping site and must be parked at the site office car park. You are responsible for your visitors and any misconduct by them will result in the termination of your stay.

Accidents

If any accidents requiring medical attention or involve damage to the property occur within the precincts of the site please report full details to management prior to your departure.

Damage to accommodation

If your serviced accommodation is damaged by you or someone in your party during your stay, we have the right to recover the cost of this from you, including any extra cleaning costs. We may also go into your serviced accommodation at a reasonable time (and on reasonable notice) during your holiday to check things. Any damage to your accommodation could result in your holiday booking being cancelled and no refund will be due to you. If there is an emergency, we can enter your accommodation without warning.

Alcohol, smoking, drugs and offensive weapons

We have a zero–tolerance policy on drugs, firearms and offensive weapons. If you take illegal drugs or any other illegal substance or are in possession of a firearm or offensive weapon, we will ask you to leave the park and no refund will be due to you.

Please use dedicated smoking areas on the park. We don’t allow the smoking of vaporisers, e–cigarettes, and tobacco in any of the public areas, buildings, or serviced accommodation on the park.

We only sell alcohol to guests over the age of 18. We reserve the right to request to see an approved form of identification – passport, photo driving licence or valid identification card when buying alcohol on our parks.

Illness and contagious diseases

If you or any member of your party have an illness or contagious disease that will affect any of our other guests, you need to let us know. If we become aware, or have reasonable grounds to suspect, that you have contracted an illness or contagious disease that may infect other people, you and your party may be asked to leave the park and no refund will be due to you.

COVID–19 Book with confidence

In these uncertain times we know how important it is to have peace of mind when booking your holiday. If, after booking your holiday you aren’t able to travel due to being directly affected by Coronavirus i.e. you or a member of your holiday booking has fallen ill with symptoms, if lock down restrictions have been applied to where you live or if we cancel your holiday because of park closure, we will agree to move your holiday to another date without incurring an administration fee although you will need to pay any difference in price.

Photography

Occasionally we may use a photographer or videographer to film at our parks. You may appear in the background of these shots or even be featured or interviewed. We hope you enjoy being photographed but if you don’t wish to be captured in the photos or videos, please speak with the photographer or film crew. We reserve the right to use any images or video taken on the parks for marketing or promotional purposes, including social media.

If you leave something behind

If you leave something behind, please let us know as soon as possible. If we find it, you’ll need to cover the postage costs for us to return it to you. We accept no liability if we can’t find it or if it’s damaged.

How we use your information

When you submit information to us on our website, over the telephone, in writing or in person we will process that information in order to provide relevant products, services and information and performing any tasks to help manage your holiday booking or holiday home ownership.

The legal basis for our use of this information is our legitimate interest to protect our guests and business and to develop and improve our services.

For more information, please view our privacy policy.

Feedback

If you have any issues or are dissatisfied during your stay with us, please let us know as soon as possible to give us a chance to solve any problem so that you can enjoy the rest of your stay. We won’t be able to rectify any issues once you have left the park.

 

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